Privacy Policy

Sweet Ovations, LLC ("we" or "us") recognizes the importance of respecting the privacy of those who visit this web site. This Privacy Policy describes how we collect and use your information and gives you choices as to how we use it.  We suggest that you review this Privacy Policy periodically as we may update it from time to time.  This policy was last revised on April 30, 2007.

What do we collect?
Every time you visit our Web site, our Web server automatically collects the following non-personally identifiable information: your Internet service provider's address, browser type, search criteria, number of visits to the site, time spent on site, date and time of visits, the referring URL, information on the pages you access on our site and similar information.

We also collect personally identifiable information that you provide, such as information you provide when you make a purchase, and register your e-mail address. This includes, without limitation, your name, address, phone number, email address, user ID and password, billing and transaction information, credit card information, contact preferences and search criteria.

How Do We Use Your Information?
The information we collect is used:
•    to enable you to purchase our products online
•    to generally improve the content and layout of our Web site
•    to improve the content and layout of our Web site for individual visitors
•    to notify you about updates to our Web site
•    to contact you for marketing purposes
•    for internal review
When you supply us with personal information, and indicate your consent to receive promotional information, the information you provide will be added to our customer file. You may receive periodic mailings from us. If you do not want to receive such mailings from us, then please Click Here for information on where to contact us to remove yourself from our contact list.

We may send you e-mail with information on new products. If you do not wish to receive such e-mail in the future, please Click Here for information on where to contact us to remove yourself from our e-mail list. Please note that when you provide us with your E-mail address in order to make a purchase, we will send you confirmation of your order via E-mail even if you have chosen not to receive future e-mail from us about our products and services.

We may also contact you by email, mail or telephone if we have questions about your order.

We will not share your personal information with any companies.

We may share information with governmental agencies or other companies assisting us in fraud prevention or investigation. We may do so when: (1) permitted or required by law; or, (2) trying to protect against or prevent actual or potential fraud or unauthorized transactions; or, (3) investigating fraud which has already taken place. The information is not provided to these companies for marketing purposes.

In the event that there is a change in control of Sweet Ovations, LLC, or, if all, or substantially all, of the assets of Sweet Ovations, LLC are sold to a third party, we may transfer the information on our customer file to the third party. This information may include your name, mailing address and email address among other information. Please know that if such a transfer takes place, the third party acquiring the information will be advised of your preferences about how we use your information. After the transfer takes place, use of your information is subject to the Privacy Policy of the third party that acquires it. The acquiring company may continue to operate the sweetovations.com website, if so, you should check this Privacy Policy periodically to determine how the acquiring entity

How can you update your information?
We will provide you access to the following information if you send us an e-mail, call us or write to us:
•    financial information (such as credit card account information)
•    unique identifier information (customer number or password)
•    transaction information (dates on which you made purchases, amounts and types of purchases)
•    contact information (name, address, phone number)

We will evaluate each request and reply in an appropriate manner and form of communication that ensures the security of the information you have requested. Click here for contact information.

How do you know your information is secure?
When you see either a solid key icon or a locked padlock icon at the lower portion of your browser window, then your site is secured through Secure Sockets Layer. We use industry-standard encryption technologies when transferring and receiving your information on our site. If you do not see one of these icons, please contact your Internet service provider. When we transfer and receive certain types of sensitive information such as financial information, we will redirect you to a secure server and notify you through a pop-up screen on our site.

We have appropriate security measures in place in our facilities to protect against the loss, misuse or alteration of information that we have collected from you at our site so you can feel comfortable and secure.

Please note that e-mail is not encrypted and is not considered a secure means of transmitting credit card numbers.

Children's Policy
Sweet Ovations, LLC does not seek to solicit information from anyone under the age of thirteen (a "Child"). If a Child submits information to us through any part of our Website, and we know that the person submitting the information is a Child, we will not use it for any purpose. We will delete the information as soon as we discover it and we will not disclose it to third parties.

Changes To This Privacy Policy Statement
From time to time, we may use the information you provide us for new, unanticipated uses not previously addressed in our Privacy Policy. If our information practices change at some time in the future we will post the policy changes on the privacy page of our Web site to notify you of these changes. You should check our Web site periodically for more information on how we use the data we collect.

If there is a material change in the manner we use data we collect, we will update this Privacy Policy to reflect these changes.

Conflict In Terms
It is our goal to make our privacy practices easy to understand. We have created this easy-to-read Privacy Policy with that goal in mind. Some browsers utilize privacy enhancing technology to translate our Privacy Policy into a computer readable format and then translate it back into human readable format for you to read. This translation back into human readable format is often referred to as a "Policy Summary". To the extent that this Policy Summary is inconsistent with, fails to address or addresses an issue not raised in, our Privacy Policy, you should rely on our Privacy Policy as it is the controlling authority.

Contact Us
To contact us for any reason, including a request to be added or taken off a list, or if you have any concerns or questions, please contact us:

•    By Postal Mail:
       Sweet Ovations
       1741 Tomlinson Road
       Philadelphia, PA  19116

•    By Phone - U.S. Customer service:
       Phone: 215.676.3900
       Fax: 215.613.2115
       Toll-free: 800.280.9387

•    By E-mail:
       customerservice@sweetovations.com

Please note: When you contact us, provide your name and address exactly as it appears on correspondences you have received from us.

Click here to change your e-mail address or to unsubscribe from Sweet Ovations, LLC e-mail.

If you feel that this site is not following its stated information privacy policy, you may contact us at the above address(es) or phone number or email address.